24/7 Vomit, Faeces, Urine Cleaning Services
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Clean-up types / Surfaces / Odours / Process / Prices & quotes / London coverage / FAQs
Bodily-fluid cleaning, explained
Vomit, faeces & urine cleaning for London properties
Bodily-fluid cleaning brings together the cleaning of vomit, faeces, urine and related contamination. The practical task is to identify the affected surfaces and contents, address the agreed cleaning needs and consider remaining staining or odour. A small incident on tiles may need a different approach from fluid that has reached a cushion, carpet underlay or mattress.
This is the main EC247 page for these cleaning enquiries across London. Use the sections below to understand the differences, compare surface considerations and prepare the details for a quote. If more than one type of contamination is present, describe the complete incident rather than arranging unrelated cleans.
01 / VOMIT
Spills, residue & odour
From a recent incident to a spill that has already been partly cleaned. The surface and what remains help establish the work.
02 / FAECES
Affected rooms & surfaces
For soiling on floors, furnishings or washroom surfaces. Explain the spread and whether a plumbing problem is involved.
03 / URINE
Fresh & established incidents
For affected flooring, mattresses or upholstered items. Mention repeated incidents, previous products and any persistent smell.
01 / Vomit cleaning
Vomit on a carpet,
floor or furnishing?
Vomit cleaning can involve a hard floor, carpet, rug, sofa, mattress or several nearby items. The visible spill is the starting point; seams, edges and absorbent layers may also need to be considered when defining the work.
Tell us when the incident happened, where it landed and what has already been removed. If the room has been cleaned before but a mark or smell remains, describe that separately. Previous treatment is useful information when assessing material suitability and expected results.
Useful details for a vomit clean
- The room, affected surfaces and approximate area.
- Whether liquid reached cushions, seams or carpet edges.
- Any remaining residue, mark or smell.
- Products or equipment already used.
- Your property postcode and requested access time.
A hotel-room turnaround or business deadline can be discussed when enquiring. Confirm the visit arrangements before relying on a particular completion time.
02 / Faeces cleaning
Faeces cleaning with
the full area in view.
Faeces can affect more than the point where the incident began. Explain whether the soiling is limited to a washroom, has reached soft furnishings or has been spread into another area. The condition and material of each affected surface help define the requested clean.
For a one-off accident, a property affected by human waste or a mixed incident, tell us the situation plainly. You can enquire on behalf of a relative, resident, landlord or managing agent; identify who can approve access and decisions about contents.
A spill or a sewage problem?
Where faecal contamination follows a toilet overflow, sewage leak or drainage failure, the source matters as well as the cleaning. Tell us whether the problem is still active and whether a plumber or drainage contractor is involved.
Cleaning, drainage repairs and replacement flooring are different pieces of work. Agree what is included for the property before booking.
03 / Urine cleaning
Urine cleaning for
floors & soft furnishings.
A fresh incident on a sealed floor is different from repeated wetting in a mattress, upholstered seat or carpet. For a useful assessment, identify the affected item, the approximate area and whether this has happened once or over a period of time.
Tell us where a smell is noticeable and whether previous cleaning has changed it. If you have used a spray, household product or extraction machine, share those details. Surface treatment and work on absorbent layers can involve different scopes and outcomes.
Identify the material first
For a mattress, sofa or upholstered seat, mention the care label or fabric type if known. For carpets, explain whether underlay or the floor below may be involved. The assessment should establish which items can reasonably be treated and any limitations.
If the urine or faeces is from an animal, say so when enquiring. Species, repeated incidents and the affected materials may change the requested work; availability and scope need confirming.
04 / Mixed & uncertain incidents
More than one problem?
Explain it as one incident.
You may be dealing with vomit and faeces in the same room, urine across several items or a spill with an uncertain source. Give one description of the complete area, including any routes where the material may have spread. This makes the requested work easier to define than booking by room size alone.
Mention blood, sharps, broken glass or another substance before a visit is arranged. Those details can change the assessment and service needed. They should not be treated as automatically included in an ordinary spill clean.
Where this page connects
An incident involving a leak or overflow may need the sewage cleaning service. For several different urgent cleaning needs, start with the wider emergency clean-up service.
Where accumulated contents or waste are part of the problem, describe them when asking about hoarding cleaning. A cleaning quote should identify whether clearance is included.
Surfaces & contents
The same spill.
Different material considerations.
The affected surface is one of the most useful details you can provide. Include anything adjacent to or beneath the visible area that you believe may also be involved. You do not need to lift flooring or dismantle furnishings to make an initial enquiry.
On a small screen, scroll the comparison sideways to see all three columns.
| Surface or item | What changes the scope | What to tell us |
|---|---|---|
| Hard floors & tiles | Surface finish, joints, grout, edges and nearby porous materials. | Floor type, approximate area and whether edges or skirting are affected. |
| Carpets & rugs | Fibre, backing, underlay, spread and previous treatments. | The fibre if known, when the incident happened and any suspected penetration. |
| Sofas & upholstered seats | Fabric, care instructions, seams, cushion covers and filling. | The item, care label and which cushions or seams were affected. |
| Mattresses | Mattress construction, cover condition and depth of penetration. | The mattress type, age of the incident and whether wetting has been repeated. |
| Washrooms & shared areas | The source, contact surfaces and routes of spread. | Whether there was an overflow and whether the source is still active. |
Cleaning is not the same as replacing a damaged item. For heavily affected absorbent materials, discuss treatment limits and any separate removal or replacement decision before accepting the quote.
Residue, stains & odour
When the visible
spill has gone.
It is still useful to enquire if the visible material has been removed but a smell, mark or damp patch remains. Explain exactly where it is noticeable, which items are involved and what has been tried. An odour at a carpet edge or cushion seam raises different assessment questions from a mark on an exposed surface.
Describe the outcome you need in practical terms: removal of visible soiling, attention to a remaining mark, work on an affected furnishing or treatment of a persistent odour. These outcomes should be discussed separately so the quote is clear.
Agree a realistic result
Material condition, penetration and previous treatment can limit the result. Ask what the proposed clean is expected to address, which layers or items are included and whether further assessment may be needed.
A fragrance is not evidence that the source of an odour has been addressed. Equally, appearance or smell alone does not establish that an area is free from contamination. Discuss the cleaning scope and any verification requirements for your setting.
Before a visit
Reduce avoidable contact.
Share what has already been done.
Keep people away from the affected area where practical and tell the person responsible for the property. If you are unsure how to handle the spill, seek appropriate help rather than experimenting with treatments. Tell EC247 about products already used, any spread into other rooms and additional hazards before attendance.
Bodily fluids can contain germs that cause infection. UKHSA guidance for children’s and young people’s settings stresses precautions, suitable protective equipment, appropriate products and following manufacturers’ instructions. It also notes that some chlorine-based agents cannot be used on urine. This is one reason not to assume one treatment suits every incident. Read the UKHSA guidance.
For workplaces and managed premises, follow the site’s incident procedures and involve the responsible manager. Suspected outbreaks, healthcare environments or unusual contamination may require specific arrangements beyond a general cleaning enquiry.
Arranging the clean
From the first call
to an agreed scope.
01 / DESCRIBE
Tell us what happened
Give your postcode, contamination type, affected surfaces and callback number. Explain the urgency and any access deadline.
02 / ASSESS
Clarify the work
Discuss the area, materials, penetration, previous treatment and any additional hazards. Agree whether more information or an assessment is needed.
03 / AGREE
Confirm the booking
Confirm the cleaning scope, quoted price, exclusions, attendance and the person who can approve additional work.
04 / COMPLETE
Agree the handover
Discuss expected outcomes, any use or drying instructions and records needed before the quote is accepted.
Prices & quotations
Quote for the incident.
Not just the room.
The cost of vomit, faeces or urine cleaning depends on what has been affected and the work required. A small area on hard flooring may involve a different scope from several upholstered items or contamination that has reached underneath a carpet.
Explain the full situation at the outset. Agree the total quoted price and what it covers before accepting a booking. If additional treatment, removal or paperwork is required, include that in the discussion rather than assuming it is part of the clean.
The details that shape a quote
- Type of contamination and when the incident happened.
- Affected area, number of rooms and items.
- Material type, condition and possible penetration.
- Previous treatments and remaining staining or odour.
- Access, parking, floor level and operating restrictions.
- Removal, disposal or documentation specifically requested.
No universal starting price is shown here because the scope needs to match the property and incident.
Homes, hospitality & shared spaces
The setting matters
as much as the surface.
At home or in a rented property
Describe the affected rooms and belongings, and who can authorise the work. If you are helping a relative or arranging access with a landlord, identify the right contact and any communication preferences.
Hotels, pubs & hospitality
Explain the room or seating affected, access arrangements and the turnaround deadline you would like considered. Agree which furnishings and surfaces are included and who can accept the quote.
Communal & commercial areas
Identify the affected route, washroom, seating or shared space and the responsible site contact. Mention business hours, occupants nearby and any incident procedures or handover requirements.
London coverage
Your postcode.
Your attendance arrangements.
EC247 takes vomit, faeces and urine cleaning enquiries across London and surrounding areas. Give the full postcode and access details so attendance availability can be discussed for the property.
For existing local vomit-cleaning information, see Newham or Westminster. These local pages sit alongside this main service page.
A location name does not confirm an arrival time. Discuss the visit and any operating deadline directly when arranging the work.
Have these five details ready
- Property address and full postcode.
- Contamination type and affected surfaces.
- When it happened and what remains.
- Previous cleaning and products used.
- Callback number, access contact and approval contact.
You can start with a short description. There is no need to determine the technical cleaning method before calling.
Frequently asked questions
Answers before
you arrange a visit.
Do you clean vomit, faeces and urine in London?
Yes. This main service page brings together EC247 enquiries for vomit, faeces, urine and mixed incidents in London and surrounding areas. Describe the complete situation and postcode so the appropriate scope and attendance can be discussed.
How quickly can you attend?
Call 0203 951 4864 with the postcode, affected surfaces and any access restrictions. Attendance depends on location, availability and the work required. Confirm the visit arrangements when booking; an online enquiry by itself does not confirm attendance.
What affects the price of a bodily-fluid clean-up?
The area and items affected, material type, penetration, previous treatment, access and requested extras all help define the work. Ask for the total quoted price and what it includes. This page does not give a price that assumes every incident is the same.
Can you clean a carpet, sofa or mattress after an incident?
EC247 takes enquiries for affected carpets, upholstered items and mattresses. Identify the item and material or care label if known. Mention seams, underlay or filling that may be involved so suitability, treatment scope and limits can be assessed.
Can I enquire if the visible spill has already been cleaned?
Yes. Explain what remains, such as odour, staining or dampness, and which products or methods were used. List nearby affected items and any suspected penetration beneath the visible surface.
Will every stain and smell be removed?
Results depend on the material, existing condition, depth of penetration and previous treatment. Discuss the expected outcome for each item. No universal stain-removal, odour-removal or restoration result is promised.
What if a toilet overflow or sewage leak caused the problem?
Say whether the source is still active and whether a plumber or drainage contractor is addressing it. See the sewage cleaning service for related enquiries. Cleaning does not automatically include drain repairs or replacement materials.
Can you consider repeated urine incidents or pet-related soiling?
Explain whether the incident is isolated or repeated, the animal species if relevant and which materials are affected. Availability, scope and suitability need to be confirmed. Repeated contamination in absorbent layers may involve different considerations from a fresh spill on a sealed surface.
Does this service include every bodily fluid or hazardous item?
This page focuses on vomit, faeces and urine. Tell us about blood, sharps, unknown substances or unusual conditions before booking. They may change the assessment and service required and should not be assumed to be included.
Can I request photographs, an invoice or a cleaning record?
Specify the records you need before accepting the quote, including who needs them and what they should show. Confirm the documents available for the particular booking. A certificate or specialist verification report is not automatically included.
Can the visit fit around guests, residents or opening hours?
Give the requested deadline, access route, site contact and any communication preferences. Agree the attendance and work arrangements with the team. An operating deadline needs discussion rather than being treated as a confirmed completion promise.
Who can arrange cleaning on someone else’s behalf?
A relative, landlord, managing agent or business representative can make an initial enquiry. Explain who can authorise entry, accept the quote and make decisions about contents or additional work.
Further information
Useful guidance.
Clear context.
The UKHSA guidance on managing bodily-fluid spills is written for children’s and young people’s settings. The HSE body-fluid cleaning sheet sets out workplace control principles in an offshore-industry context. These sources provide background about managing exposure and selecting appropriate procedures; they are not endorsements of EC247 or a substitute for assessing your premises.
For an enquiry about this service, contact Emergency Cleaning 247. For health symptoms or an organisation’s outbreak response, use the appropriate health or site-management channels.
Tell us what needs cleaning
A spill. A room.
A situation to sort out.
Start with your postcode, the contamination involved and the affected surfaces. Contact EC247 to discuss vomit, faeces or urine cleaning and attendance for your London property.