- Open 24 hours, 7 days
- On site in under 90 minutes
- Free call-out and quote
- Fixed price in writing first
- Unmarked vehicles
- Itemised receipt of work
Emergency clean-up across Lewisham
Lewisham stretches from Deptford and New Cross near the river, through Lewisham town centre and Catford, to Forest Hill, Sydenham and Grove Park. Much of the housing is Victorian and Edwardian terraces, many converted into flats, alongside council estates and newer blocks around Lewisham and Deptford, and the Ravensbourne and Quaggy rivers run through the borough. Typical emergencies in homes like these involve water: a leak from the flat above, a blocked drain backing up, or a lower-ground flat taking on water.
Whatever has happened, call and describe it. A real person answers at any hour, tells you how to stay safe, confirms when we’ll arrive, and gives you a fixed price in writing before any work starts.
Emergencies we clean up in Lewisham
Sewage and drain backups
Raw sewage removed and every affected area cleaned and disinfected.
Sewage cleaning →Floods, leaks and burst pipes
Water removed, then floors, walls and contents cleaned and disinfected.
Flood cleaning →Vomit, faeces and urine
Bodily fluids removed, surfaces disinfected and odours treated at the source.
Bodily fluid cleaning →After a death
Discreet decontamination and odour removal, with belongings set aside for the family.
After-death cleaning →Hoarding and neglect
Urgent clearance and deep cleaning to make a home safe to live in.
Hoarding cleaning →Rodent contamination
Droppings, nesting material and contaminated areas cleaned and sanitised.
Rodent clean-up →Not sure which one you need? You don’t have to choose before calling. Tell us what’s happened and we’ll work it out with you.
Where we help in Lewisham
Converted flats
Water coming through ceilings from the flat above, and shared drains backing up into more than one flat.
Basement and lower-ground flats
Sewage or water backing up into the lowest floor, where it spreads into carpets, skirting and walls.
Student and shared houses
Flat shares and HMOs around New Cross, Brockley and Lewisham, for tenants, landlords and agents.
Shops, restaurants and offices
Premises in Lewisham, Catford and on Deptford High Street, cleaned out of hours so you can reopen.
When water comes through the ceiling from the flat above
If water is near lights or sockets, switch off the electricity at the fuse box only if you can reach it safely, without standing in water. Tell your neighbour, landlord or managing agent straight away so the leak can be stopped at the source. Once it has stopped, we clean up, remove wet or contaminated materials with your agreement, and give you an itemised receipt with photos for your records.
What to do while you wait for us
✓ Do
- Call 999 if anyone is in danger
- Turn off the water at the stopcock if there’s a leak
- Switch off electricity at the fuse box if water is near it, only if you can reach it safely
- Keep children and pets away from sewage, flood water and bodily fluids
- Take photos before anything is cleaned, for your records
✗ Don’t
- Don’t walk through sewage or flood water without protection
- Don’t use electrical appliances that have got wet
- Don’t try to clean up sewage or bodily fluids yourself
- Don’t mix cleaning products
We clean up. Others fix the cause.
Cleaning and repairs are separate jobs. A plumber fixes leaks and burst pipes, a drainage contractor clears blocked drains, and an electrician checks wiring that has got wet. If the problem is in a shared or public sewer, report it to Thames Water, which looks after London’s public sewers. If you rent, tell your landlord or managing agent too.
We start cleaning once the source has stopped. If you’re not sure who to call first, ring us and we’ll talk you through it.
How it works
- You call, a real person answersTell us what has happened and your Lewisham postcode. We give you safety advice straight away.
- We confirm your arrival timeWe can be on site in under 90 minutes, and we confirm the time when you call.
- Written quote firstWe assess the job and give you a fixed price in writing before any work starts. No call-out fee.
- Removal and cleaningWe remove sewage, water or contaminated material, protect the surrounding area and clean every affected surface.
- Disinfection and odour treatmentWe disinfect and treat smells at the source, and tell you which materials need replacing.
- Sign-off and receiptYou check the result, and we give you an itemised receipt, with photos on request.
Areas and postcodes we cover in Lewisham
Areas
Deptford, New Cross, Brockley, Lewisham, Ladywell, Hither Green, Lee, Catford, Crofton Park, Honor Oak, Forest Hill, Sydenham, Bellingham, Downham and Grove Park
Postcodes
SE4, SE6, SE8, SE13, SE14, SE23, SE26 and parts of SE3, SE12 and BR1
Useful links
Environment Agency flood warnings, Thames Water and Lewisham Council.
Emergency clean-up in Lewisham: FAQs
Do you cover all of Lewisham?
Yes. We cover the whole borough, including Deptford, New Cross, Brockley, Lewisham, Ladywell, Hither Green, Lee, Catford, Crofton Park, Honor Oak, Forest Hill, Sydenham, Bellingham, Downham and Grove Park, 24 hours a day.
How quickly can you get to me in Lewisham?
We can be on site in under 90 minutes, day or night. When you call, we confirm the arrival time based on your postcode and the traffic.
What counts as an emergency clean-up?
Anything that can’t safely wait: sewage or drain backups, floods and leaks, vomit or other bodily fluids, cleaning after a death, hoarding, or rodent contamination. If you’re not sure, call and ask. If it can wait, we’ll tell you honestly.
Do you fix the leak or unblock the drain?
No. We clean up. A plumber, electrician or drainage contractor fixes the cause. We can tell you who to call, and we start cleaning once the source has stopped.
Water is coming through my ceiling from the flat above. What should I do?
If water is near lights or sockets, switch off the electricity at the fuse box only if it’s safe to reach. Tell your neighbour, landlord or managing agent so the leak can be stopped. Then call us to clean up and remove anything that’s been soaked or contaminated.
How much does it cost?
We give you a fixed price in writing after assessing the job, and that is the price you pay. The quote and call-out are free.
Can a landlord, agent or business arrange the clean?
Yes. Tell us who can give access and who can approve the quote, and we’ll arrange the visit with them.
Do you give paperwork?
Yes. You get an itemised receipt of the work, with photographs on request, for your own records or insurance claim. We don’t deal with insurers on your behalf.
Emergency in Lewisham? Call now.
Tell us what has happened and where, and we’ll take it from there. Free quote, no call-out fee, complete discretion, 24 hours a day.